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Waspsnest’s Contributors

The Wasp
Mr Raccoon

Now thats what I call customer service …

An amusing tale from the Twitter sphere :

You’ve been traveling all day, are hungry, and want nothing more than a delicious steak to be waiting for you when you land at your next destination. So you tweet about this craving. What would you think if your wish came true and a stranger met you at the airport — steak and sides in hand?

Well, this whole series of events did happen to one man — and he shared his exact thoughts in a blog post.

Peter Shankman, an angel investor who appears to spend a great deal of time jetting from city to city, had a rough day on Wednesday. His alarm went off at 3:30 a.m., he had to catch a 7 a.m. flight from Newark, New Jersey to Tampa, Florida, have a lunch meeting in Clearwater, Florida, and then catch a 5 p.m. flight back to Newark.

By the time he was ready to board his return flight, he was starving — the “healthy piece of grouper” he had at lunch just wasn’t enough to hold him for the rest of the day. His stomach growled as he took his seat and visions of steak started floating through his head. He decided to cope with the hunger the same way any other social media-obsessed individual would: He jokingly tweeted that Morton’s Steakhouse, one of his favorite restaurants, should have a steak waiting for him when he lands in Newark.

Two and a half hours later his flight landed, he grabbed his things, and started walking towards the area where a car would be waiting for him.

Then something strange and wonderful happened:

Looking for my driver, I saw my name, waved to him, and started walking to the door of [the airport], like I’d done hundreds of times before.

“Um, Mr. Shankman,” he said.

I turned around.

“There’s a surprise for you here.”

I turned to see that the driver was standing next to someone else, who I just assumed was another driver he was talking to. Then I noticed the “someone else” was in a tuxedo.

And he was carrying a Morton’s bag.

He proceeds to tell me that he’d heard I was hungry, and inside is a 24 oz. Porterhouse steak, an order of  Colossal Shrimp, a side of potatoes, one of Morton’s famous round things of bread, two napkins, and silverware.

Shankman was shocked. Not only had he merely been joking when he wrote his original Twitter message, but he also knew that the nearest Morton’s was over 20 miles away from the airport. Someone at Morton’s corporate offices had seen his tweet, ordered the meal, and had someone drive over 20 miles to deliver it.

Yes, it may have been a publicity stunt — someone may have noticed that Shankman has more than 100,000 Twitter followers who’d hear about the whole thing, after all. And yes, Shankman may have gotten lucky because he is known to be a frequent Morton’s customer.

But this its still one fantastic story and a display of what great customer service looks like.

After suffering at the hands of Orange customer services here for the last two months which was only finally resolved when I emailed the chief exec., I can only imagine how delighted the guy in the story must have felt when he arrived to find his steak waiting.

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